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Tag: Dynamics CRM

Voice of the Customer (VOC) – Dynamics 365 CRM

Posted on June 4, 2018 by in CRM Solutions

Introduction

For any business to be successful or improve their services, learning about their customers & customer feedback plays a pivotal role. Analyzing the feedback from customers and making required changes to the business process/models accordingly is part of any business growth. Keeping this in view, Microsoft Dynamics 365 CRM which is customer centric or revolves around customer relations has introduced a survey tool which can be embedded within your Dynamics 365 CRM and helps in capturing the customer feedback.

Dynamics 365 – App & Site Map Designer

Posted on December 29, 2016 by in CRM Solutions

Continuing from our previous post of Dynamics 365 features, today we will go through the App Designer and Site map editor.

App Designer:

Apps are solution-aware components which are designed to simplify the work experience of the users. Based on the CRM license apps like Sales, Marketing, Customer Service, Project Service apps are given OOB.

App designer gives a CRM customizer ability to design apps tailored to their users/needs easily. Site map editor is integrated with app designer and simplifies the process of creating navigation and site maps with WYSIWYG designer.

Dynamics 365 – Editable Grids in CRM

Posted on November 24, 2016 by in CRM Solutions

The much-awaited feature of full-fledged inline editing in grids is now an OOB feature in Dynamics 365. As a company, which has been working in MSCRM for a decade and knowing requirements of various clients of ours-we were delighted to see this in action.